The challenge
First responders face intense trauma daily, yet support access is limited by stigma, awareness, and fragmented systems.
Our solution
ARC provides post-call check-ins, curated resources, and confidential connections to therapists or peer mentors.
Research insights
Surveyed 41 first responders to understand habits, comfort, and needs.
61%
Aware of resources, not using
40%
Stigma / fear of judgment
78%
Rated concept useful (≥3/5)
Top requests: peer mentor chat & therapist scheduling. Pillars: confidentiality, speed, trust.
Design process
- Flows for onboarding, post-call check-ins, and resources
- Low-fi wires → high-fi prototype (Poppins, navy/orange)
- A11y: strong contrast, large touch targets
- Heuristic reviews for tone & flow
Artifacts
Wireframes, component library, and interaction notes for crisis contexts.
Development
Architecture
React Native (Expo) front-end, Flask API, Auth0 auth, Expo Router navigation.
Key work
- Implemented Figma components in RN
- Prototype AI for transcript analysis & timed check-ins
Key features
- Real-time post-call check-in with mood context
- Confidential contacts: therapists, mentors, trusted
- AI-powered severity cues & guided conversation
- Curated resource hub (articles, videos)
- Anonymous usage paths to reduce stigma
What’s next
- Richer AI for nuanced emotion detection
- Follow-up reminders after tough calls
- Trusted contact notifications
- Pilot with local fire/EMS departments